Frequently Asked Questions
Your guide to premium fitness gear and support.
How much does shipping cost for heavy gym equipment?
We offer tiered shipping rates based on weight. Standard orders over $99 ship free, while heavy items like treadmills and power racks incur a specialized freight fee calculated at checkout.
Do you offer professional installation services?
Yes, we partner with certified technicians to provide white-glove delivery and assembly services for large equipment. You can add this option to your cart during the checkout process.
What is your return policy for fitness accessories?
You can return unused accessories in their original packaging within 30 days of purchase. Please note that for hygiene reasons, items like sweatbands and yoga mats cannot be returned once opened.
Does my equipment come with a manufacturer warranty?
All our machines come with a standard manufacturer warranty covering parts and labor. Duration varies by brand, typically ranging from 1 to 5 years for major components.
Can I track my order once it has shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your delivery's progress in real-time.
What payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay. We also offer flexible financing options through Affirm, allowing you to pay for your home gym over time.